To: Billing Disputes Department, OOCL Shipping Line
Subject: Formal Dispute of Demurrage Charges on Container OOLU8902117
This draft disputes the assessed demurrage charges based on documented terminal-access constraints during the disputed period for container OOLU8902117 currently held at Port of LA (APM Terminals).
1. Verified Chronology
Event Description
Timestamp
Status
Vessel Arrival / Discharge
2026-07-06 08:30
Completed
Customs Clearance (CBP)
2026-07-09 14:15
Completed
Last Free Day (LFD)
2026-07-13
Today
Terminal Gate Capacity Lockout
2026-07-10 & 2026-07-11
No Appointment Slots Available
2. Dispute Rationale & Support
The container was cleared by both Customs and the Ocean Carrier on July 9th. However, our designated trucking carrier made three separate attempts to book pick-up appointments for July 10th, 11th, and 12th. All booking attempts were rejected by the terminal gate booking server due to zero slot capacity. The attached records are provided for carrier review. Final eligibility and liability remain subject to carrier assessment.
Submitted for carrier review. Liability remains open.